What is Portassa Care?

An exclusive service from Portassa Properties that frees you from the day-to-day worries of renting. We become the point of contact between you and your tenants, managing all incidents and communications so that you only receive your monthly rent and the peace of mind of knowing that everything is under control.

Simple and transparent process

How does it work?

1. ACTIVATION: Once the rental contract has been signed, we activate the service. We provide your tenants with our direct contact details.

2. DAILY MANAGEMENT: Tenants contact us when they need something. We assess the situation, coordinate the solution and keep you informed.

3. AUTHORISATION AND PAYMENT: Depending on the type of service contracted, we will contact you for authorisation based on the amount.

4. FOLLOW-UP AND REPORTING: Each month you will receive a full report: incidents, repairs, general condition according to communications received.

Note: Each property accumulates its own seniority independently.

What is included

INCIDENT MANAGEMENT

• Direct point of contact for tenants

• Receipt and assessment of requests

• Coordination with trusted professionals

• Follow-up until complete resolution

• Filtering: we only contact you if necessary

COMMUNICATION AND REPORTS

• Monthly report on the status of your property

• Immediate notification of important incidents

• Summary of actions taken

• Multilingual support (ES/EN/DE)

COORDINATION OF PROFESSIONALS

• Network of trusted professionals

• Coordination of plumbers, electricians, locksmiths, etc.

• Payment management

• Archiving of invoices for your accounts

Choose the service level that best suits you.

From basic coordination to 100% delegated management with a personal Property Manager

Try it risk-free

If you are not satisfied with Portassa Care during the first month, you can cancel at no additional cost. We want you to sign up for this service because it provides real value, not because you feel obligated to.

PORTASSA FIDELITY

Your commitment to us is our commitment to you. The longer you stay with Portassa Care, the greater your discount on the brokerage commission for new tenants.

More information HERE

When you manage your rental with us for the first time

• 3 months of Portassa Care at no cost

• 4th month at a preferential rate

More information HERE

PORTASSA WELCOME

IDEAL FOR

• Local landlords who can respond quickly

• First property to let

• Want to maintain full control over every expense

• Want to minimise direct contact with tenants

Incident management

• Direct point of contact for tenants (Monday to Friday, 9am to 5pm)

• Receipt and assessment of all requests

• Coordination with trusted professionals

• We always contact you before any repairs are carried out

• Follow-up until incidents are fully resolved

Contract management

• Proactive renewal management: Three months' notice, coordination with the tenant and management of all documentation

• Renewal or search for a new tenant: If the tenant renews, we manage the extension. If they do not renew, we search for a new qualified tenant, conduct viewings, screen candidates and manage the new contract.

• Minimisation of vacancies: We act in advance to minimise periods without income

• Full support: You just receive updates. We take care of everything

Coordination between tenants (basic)

• Key handover management

• Communication of departure/arrival dates

What does it include?

Limits

• Service only during business hours (Monday to Friday, 9am to 5pam)

• No emergency service outside of business hours

• No entry/exit inspection

• No alarm management: We do not interfere in any aspect related to alarms.

• Does not include coordination or management of incidents covered by home insurance. To benefit from incident management with insurers, the owner can upgrade to Portassa Care Premium or Platinum.

Communication

• Basic monthly report (summary of incidents)

• Multilingual support (ES/EN/DE)

• Response time: 24-48 working hours

Administration

• Payment management (direct billing)

• Digital archiving of invoices and documentation

Follow-up

• 1 follow-up visit to the property per year (with prior consent of the tenant in accordance with LAU)

70€/month + VAT

Request a free consultation HERE or contact us directly HERE.

Together, we will assess how Portassa Care can optimise the management of your property.

IDEAL FOR

• Owners who live outside Mallorca

• Multiple properties

• Busy professionals

• Do not speak German/English, which makes communication with tenants difficult

• Want to minimise direct contact with tenants as much as possible

Extended management

• Direct management of repairs up to £250 without authorisation (you just make the payment, we coordinate with the professionals and send you a report when the work is complete)

• Extended availability: 8am-8pm, 7 days a week

• 24/7 emergency support via telephone coordination (we help find emergency professionals, but do not provide on-site assistance)

Home insurance management

Full coordination with your insurer.

• You file the claim and provide our contact details.

• We manage the loss adjusters, repairers, supervision and follow-up until the claim is settled.

Contract management

• Proactive renewal management: Three months' notice, coordination with the tenant and management of all documentation

• Renewal or search for a new tenant: If the tenant renews, we manage the extension. If they do not renew, we search for a new qualified tenant, conduct viewings, screen candidates and manage the new contract.

• Minimisation of vacancies: We act in advance to minimise periods without income

• Full support: You just receive updates. We take care of everything

Coordination between tenants (active and supervised)

• Everything included in Basic, plus:

• Inspection of the property between tenants

• Coordination of minor repairs (with prior authorisation)

• Management and supervision of professional cleaning

• Photographic documentation of the condition of the property

• Change of locks (optional, upon request)

What does it include?

Reports and monitoring

• Complete summary of incidents and actions taken

• Photographic documentation of repairs (provided by professionals)

• Monthly expense analysis

• Communication with the tenant

• Maintenance alerts and recommendations

• If the tenant authorises a voluntary visit, additional photos of the general condition of the property are included

• 2 follow-up visit per year (with the tenant's prior consent in accordance with the LAU)

Legal protection

• Full entry inspection (only for new rentals managed from the outset)

  • Full photographic report of the initial condition

  • Legal protection for future claims

• Full exit inspection (only if there is a prior entry inspection)

  • Comparative photographic report (initial vs final)

  • Basis for deposit and repair management

Additional services

• Premium network of professionals with negotiated rates

• Coordination of cleaning/gardening with special rates (you pay the supplier directly)

No alarm management: We do not interfere in any aspect related to alarms.

EVERYTHING INCLUDED IN PORTASSA CARE BASIC +

Our most popular plan

Request a free consultation HERE or contact us directly HERE.

Together, we will assess how Portassa Care can optimise the management of your property.

145€/month + VAT

IDEAL FOR

• High-value properties

• Investors with multiple properties

• Owners living abroad

• Those seeking 100% delegation and zero contact with tenants

• Those who view their property as a professional investment

VIP Management

• Direct management of repairs up to £500 without authorisation

• 24/7 availability with in-person assistance in emergencies

• Immediate response time (maximum 6 hours)

• Assigned personal manager

  • You will always speak to the same person

  • Your manager will know your property in detail

Monthly executive report

• Detailed summary of all incidents and actions taken

• Monthly expense analysis

• Photographic documentation of repairs (provided by professionals)

• Communication with the tenant

• Updated market valuation (comparison of prices in your area)

• Preventive maintenance alerts and recommendations

• Projection and strategy for contract renewal

• If the tenant authorises a voluntary visit, additional photos of the general condition of the property are included.

Intensive monitoring

• 4 follow-up visits per year (quarterly, with prior consent of the tenant according to LAU)

Contract management

• Proactive renewal management: Three months' notice, coordination with the tenant and management of all documentation

• Renewal or search for a new tenant: If the tenant renews, we manage the extension. If they do not renew, we search for a new qualified tenant, conduct viewings, screen candidates and manage the new contract.

• Minimisation of vacancies: We act in advance to minimise periods without income

• Full support: You just receive updates. We take care of everything

Coordination between tenants (comprehensive management)

• Everything included in Premium, plus:

• Coordination of professional cleaning between tenants

• Supervision of minor works or improvements when the property is vacant

• Supply and management of professionals/work teams

• Home staging and aesthetic improvements

• Service management (activation/deactivation of utilities)

• Personal manager assigned to oversee the entire process

• Guarantee of a smooth transition

What does it include?

Comprehensive legal protection

• Full entry inspection (only for new tenancies managed from the outset): Before the tenant takes possession:

  • Photographic report of each room, facility and appliance

  • Detailed documentation of initial condition

  • Signed legal document as basis for future claims

• Full exit inspection (only if there is a prior entry inspection): After the tenant returns the keys

  • Comprehensive comparative report (initial vs final condition)

  • Identification of damage, normal vs abnormal wear and tear

  • Estimates for necessary repairs

  • Legal document for retention/return of deposit

  • We provide you with legal protection against possible claims

VIP services

• Platinum network of professionals with negotiated VIP rates

• Absolute priority in emergencies

• Complete management of cleaning and gardening

• Coordination of periodic services

• Supervision of service quality

• Special VIP rates

Additional discounts on future properties at

• Home Staging

• Professional photography and video

Proactive maintenance

• We suggest repairs before they become costly problems

• Save money in the long term

Alarm management (confirmed intrusions only):

• In the event of an intrusion confirmed by the security company, we will be contacted as secondary support to coordinate and, if necessary, attend in person.

• We are NOT the primary emergency contact and do not handle false alarms. The owner remains the primary contact for the security company.

EVERYTHING INCLUDED IN PORTASSA CARE PREMIUM +

VIP service

Request a free consultation HERE or contact us directly HERE.

Together, we will assess how Portassa Care can optimise the management of your property.

445€/month + VAT

Comparison table between the different Portassa Care plans

COST OF REPAIRS: The service covers the management, not the cost. You pay the professionals directly.

ADVANCE PAYMENTS: We do not advance any money. We coordinate direct billing to maintain complete transparency.

RENT COLLECTION: We do not manage non-payments or collect monthly rent (this is a direct matter between you and the tenant).

LEGAL MANAGEMENT: Does not include legal proceedings, evictions or court claims.

RENOVATIONS OR IMPROVEMENTS: Only necessary maintenance and repairs, not improvement or renovation projects.

AFTER-HOURS EMERGENCIES: Basic service: working hours (see Premium and Platinum for 24/7)

INSPECTIONS WITHOUT CONSENT: According to the LAU (Urban Leasehold Law), we can only carry out visits with the tenant's prior authorisation.

ALARM MANAGEMENT: Only Platinum offers support for confirmed intrusions.

What is not included

Frequently asked questions - FAQ

Can I change my level whenever I want?

Yes, you can upgrade or downgrade with 15 days' notice. The change will take effect at the beginning of the following month.

Can I cancel the service whenever I want?

Yes, with 30 days' notice. No minimum contract period.

Is seniority based on the client or the property?

Seniority is based on the property, not the client. Each property accumulates its own seniority independently. In addition, each new property can benefit from Portassa Welcome (3 months free + 50% off the 4th month).

What happens if there is an emergency outside of business hours?

It depends on your level: Basic (tenants manage directly), Premium (24/7 telephone coordination), Platinum (24/7 on-site assistance).

Who pays for repairs and how?

You pay for all repairs directly (legal responsibility). We coordinate with professionals and they invoice you directly. We do not advance any money in order to maintain total transparency.

Do entry/exit inspections require consent?

No. The entry inspection is carried out BEFORE the tenant takes possession, and the exit inspection AFTER the keys are handed over. Both follow current legislation and protect both the landlord and the tenant by documenting the actual condition.

What happens if the tenant does not authorise visits during the contract?

Visits during the contract are voluntary according to LAU. If they do not authorise them, the reports are based on communications with the tenant and photos taken by professionals during repairs. The service remains valid.

How do cleaning and gardening work?

We have agreements with trusted suppliers with special rates. We coordinate the service, supervise quality, and the supplier bills you directly. You decide the frequency.

What happens if the tenant causes intentional damage?

We document it, inform you immediately, and advise you. The claim is handled by you or your solicitor. With Premium and Platinum, our photographic documentation provides you with legal protection.

Can I sign up for a rental that is already in progress?

Yes, provided that the contract is managed by Portassa Properties or we have all the necessary documentation and can coordinate with the current tenant.

Why don't you advance payments for repairs?

To maintain complete transparency and avoid reimbursement issues. You maintain direct control over all expenses and receive invoices directly. We coordinate, supervise, and follow up, but the money flows directly between you and the supplier.

Activate Portassa Care on your property

We will contact you to explain the service in detail and activate the plan that best suits your needs. No obligation.